Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It will takes about 7-12 working days by standarf delivery. ( the exact delivery time varies according to the specific areas)
It willl takes 5-8 days by Expedited Express.(US)
Go to our My Account page to register. Click here
Once the order is sent, the address cannot be changed. If the order reaches the destination and then changes the delivery address, DHL Express will charge for the change of delivery.
- You can track the status of your order here. Click here
- Or you can track the status with this link: https://www.17track.net/en
We don’t charge sale tax.
Local customs taxes may be incurred in some countries. The buyer or recipient of the order shipment is responsible for all customs taxes and duties. Our products sell to all over the world, as different country has different customs policy so we are not clear that all the country customs policy. If in doubt, please check with your country’s customs office prior to ordering.
Our items are shipped to almost all countries and regions
Normally we send all the items in one package.
If you order too many items, we may send the order separately.
If you need to swap an item
Returns and Exchanges
Kindly check our returns policy. Click here
If you receive an wrong item, please contact us immediately and we will help you with the problem as soon as possible.
If the order you received is damaged, please take photos to save the evidence, and then contact us in time, we will help you to deal with the problem in the first time.
You will receive our return address after we reach an agreement on the return or exchange of the order.
Please enter the same shipping address as your PayPal. If you entered an incorrect shipping address, please contact us as soon as possible.
To protect the interests of buyers and sellers, when use paypal payment , we only ship to your paypal address.
After you place your order, we need 1-2 working days to prepare it, during this time you can change or cancel your order. If the order has been sent out, you have only the choice of exchange or return services
If you have any questions or concerns, please do not hesitate to contact us. We are always here to help.
